Jay Ganesh – President / Chief Executive Officer
Jay has 20 years of experience in various roles including Operations, Strategy, Business Development, Finance and Human Resources Management. His strategic leadership has propelled the company to be an industry leader. He has led many companies since its inceptions with his vision enabling it to emerge as one of the leaders in Revenue Cycle Management. His expertise lies in structuring and running outsourcing relationships with excellent quality at an optimal cost. He loves to help his clients scale up and build project management teams to excel in managing steep growth ramps. His experience has compliance advisor to many BPO companies has helped him to have a detailed plan to cover HIPAA and HITECH act requirements well.
He has successfully transitioned and managed large projects in Medical Billing, Medical Coding, Revenue Cycle Management, Litigation Support and E-publishing Services. His drive to provide high quality services to the clients comes from a decade of experience in implementing ISO and Total Quality Management processes. He is a certified six sigma professional with a Masters in Business Administration and Bachelors in Corporate Secretaryship.
Raymond Kelly – Vice President (Operations)
Ray has over 12 years of experience managing Business Process Outsourcing. He is responsible for providing operational leadership and direction to the organization. He has excellent experience in handling multiple projects with both Voice & Non Voice process. He has excellent experience in implementing quality standards for organizations. He has implemented ISO 9001-2008 processes to large teams and run with multiple facilities; cross-functional teams and is well versed with pressures of dealing with challenging clients.
His diverse experience greatly helps in understanding client needs & translating it into well-defined solution offering. He is strong advocate of safety measures and provides excellent statistics and presentations for our clients. His transition methodologies, client coordination, process & team management skills meet and exceed our client’s expectations. He strives hard to deliver best productivity in the industry with high quality. He continuously tracks industry changes and redefines the required operations procedures immediately. His crisis management technique helps to avoid/reduce operational downtime. Ray is a qualified professional with double master’s degrees. He has masters in Business Administration and Masters in Computer Applications.
Joe Mathews – Vice President (HR & IT)
Joe leads Human Resources Development and Information Technology departments at Bristol. He has over 20 years of experience in heading varied departments in large corporations. At Bristol he is responsible for IT infrastructure, Recruitment and Retention. Joe helps in talent development and drives our resources to the forefront.
Joe has been instrumental in managing latest communication tools, helping our clients to have access and best support at all times. Joe is responsible for Bristol’s systems and support administration helping us to integrate with all clients’ software seamlessly. Joe’s extensive technology driven solutions has helped our operational teams to excel in productivity. Joe has Masters’ degrees in Commerce and Computer science.
Uma Ganesh – Vice President (Medical Coding)
Uma is a certified coder (CPC) from American Academy of Professional Coders. She has masters in Business Administration and Bachelors in commerce. Uma is a fast learner and creative problem solver. She has a decade of experience being a business partner in a Medical Billing company. Uma brings her education and knowledge of medical coding to our operations.
Uma manages our coding teams effectively and ensures quick optimal reimbursement for our clients. She creates a high performing working environment and helps to increase our productivity consistently. She educates our clients and staff on documentation and coding issues. She believes in continuous education and stays well informed on all industry changes.